Travel Counsellor Program
| Length of Course: | 10 Months |
| Entrance Requirements: | Grade 12 Transcripts or qualify as a Mature Applicant |
| Endorsements: | CITC has given this program a 4-star endorsement. |
| On-the-job Training: | Upon successful completion of required classes, students may spend three weeks in a local business office to gain experience. |
Graduates will have the skills required for employment as junior travel consultants/sales people in retail travel agencies. Once graduates gain experience in this industry, they have successfully gone on to employment as flight attendants, passenger service representatives, tour guides, reservationists, ticket agents, and travel coordinators.
Program Courses
Business Communications
Students will learn the eight basic parts of speech, the correct use of capitalization and punctuation, and effective writing and proofreading. These skills will be transferred to business writing, oral reporting, and resume writing. Listening skills and professionalism will also be emphasized. A research portfolio emphasizing format, grammar, spelling, and content will be a part of the required curriculum. Keyboarding and Formatting: Students create, format, and keyboard common business documents. The students develop the ability to print and edit documents with accuracy and efficiency as well as apply introductory concepts and functions of word processing with confidence. Speed requirement on alphabetic keyboard of 30 wpm and on numeric keyboard of 150 noupm.
Office Procedures & Human Relations
Students learn and apply techniques in time management, handling mail, financial and records management, telephone etiquette, planning meetings and conferences, and travel arrangements. Understand how technology, people, and procedures work together to accomplish organizational goals. Human relations combines theory and practice in communication techniques necessary in becoming an integrated staff member of any organization, emphasis is placed on teamwork, conflict resolution, stress management, and culture and gender differences in communication styles. Students will spend several days in a practical office simulation lab.
Airline Tariffs & Ticketing
Emphasis is placed on applying the many rules and regulations pertaining to domestic travel, in order to correctly complete travel arrangements to North American destinations. Curriculum also includes basic international fare construction principles.
Agency Operations
Includes topics such as the history of tourism, the 24-hour clock, the legal aspects of travel counselling, bank settlement plan (BSP) reporting, travel insurance, travel arrangements for special needs passengers, and trade associations within the travel industry. A major portion of this class is dedicated to selling techniques specific to the travel industry. Travel insurance licensing exam preparation; however, exam fees are not included in the tuition fee.
Tourism Geography
Provides detailed coverage of cultural differences, geographical landmarks, climates, and attractions, as well as political and health situations that may affect the traveller.
Worldwide Travel Arrangements
Covers terminologies and booking procedures required to book and cost car rentals, hotels, sea and rail travel, and package tours for tourist destinations world-wide.
Agency Automation Training
Provides hands-on experience using automated reservations systems. Intensive training in Apollo with coverage of Sabre and Internet booking systems.
CITC Knowledge Exam
Entry level examinations are scheduled to meet the demand. The exam in your area is monitored by the CITC-Saskatchewan. Examination fee is not included in the tuition fee.
Success Strategies
Students gain the tools to change beliefs, habits, and attitudes in order to set higher goals and build a positive self-image.